An internationally acclaimed expert on customer service, leadership, change management and global competitiveness, Doug has inspired and challenged hundreds of thousands of audiences in his career as a keynote speaker, business consultant and author.
Formerly the Head of Training at Disney’s Corporate Headquarters, Doug provided the famous Disney University "Traditions" program and developed leadership courses for Disney executives. Pivotal in Doug’s career with Disney was his experience in the mid-80’s when the corporate culture changed from the arrogant: "We’re the best; why change?" to the progressive: "Don’t rest on your laurels" powerhouse corporation that Disney remains today.
Fluent in Japanese, Doug was on the start-up team for Tokyo Disneyland, Disney’s first international theme park. After Disney, Doug teamed with a Stanford University professor to develop the Intercultural Relations Institute. Based upon his rich career at Disney, plus his work as an international consultant for some of the world’s most admired corporations and business leaders, Doug explores the strategic necessity of why all companies must now think globally, and act locally.
Doug is the author of numerous articles and seven books on leadership, customer service and international business, including his most popular, The Changing Face of Today’s Customer: How to Attract and Retain a Diverse Customer and Employee Base. Doug’s other most popular title is Even Monkeys Fall from Trees: The Art and Science of Outstanding Customer Service, which focuses on a balanced approach to service, leadership and teamwork.
Doug Lipp, customer service expert and author of The Changing Face of Today’s Customer, is available through IMG Speakers Bureau for speaking engagements. Doug Lipp is also available for corporate meetings and events, business seminars, panel discussions and much more. Please contact IMG Speakers at 212-774-6735 or speakers@imgworld.com for more information on booking Doug Lipp.
About IMG Speakers
IMG Speakers, a division of IMG Worldwide, Inc., is a leading speakers bureau and celebrity talent agency representing today’s best motivational speakers. We secure celebrity talent for FORTUNE 500 companies, trade associations, healthcare organizations, corporate hospitality programs and special events. Our extensive client roster includes professional corporate speakers, head coaches, sports broadcasters, current and retired professional athletes, inspirational keynote speakers, award-winning chefs, business executives and television personalities.
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